Field Service Technician (Region Central Switzerland) f/m/d (80-100%)
About this opportunity
At ABB, we help industries run leaner and cleaner, and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Team Leader
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In this position, you will perform service activities in accordance with work instructions and ABB quality and safety guidelines. You will ensure excellent customer service on a daily basis by planning service assignments and executing them in line with customer requirements and expectations. Through your clear and professional communication, you will contribute to customer satisfaction and loyalty by providing transparent information regarding schedules, processes, and expectations.
Work model: Field-based
This role is part of the Electrification, Smart Power division in Baden. Your key stakeholders will include customers, field service colleagues, and the internal service coordination team.
You will be mainly accountable for:
Collaborate with customers on-site to identify optimization opportunities and resolve existing challenges
Perform service assignments, identify technical issues, and conduct on-site or remote analysis within the service categories and product areas for which you are certified
Prepare material lists for service assignments and ensure that all required materials, spare parts, and tools are available, complete, and in proper working condition
Provide training to field service colleagues and customers as required
Our team
You will become part of a collaborative and supportive team where you can continue to grow both professionally and personally.
Your qualifications
Completed vocational training as an Automation Technician, Electrician, Electrical Installer, Electrical Planner, or a comparable technical qualification
At least 3 years of professional experience in automation, electrical engineering, or a related technical field; experience with UPS systems (uninterruptible power supply) is an advantage
Solid knowledge of electromechanical systems, diagnostic tools, and service processes in an industrial environment
Strong customer focus, flexibility in adapting to changing requirements, and a solution-oriented and collaborative approach to teamwork
Fluent German and basic English skills for professional communication with customers
Willingness to travel, participate in an on-call rotation, and occasionally work weekends; primary service area: Region Central Switzerland
Valid driver's license for assignments within Switzerland
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In dieser Position führen Sie Servicearbeiten gemäss den Arbeitsanweisungen sowie den Qualitäts- und Sicherheitsrichtlinien von ABB durch. Sie stellen täglich einen ausgezeichneten Kundenservice sicher, indem Sie Serviceeinsätze planen und diese entsprechend den Anforderungen und Erwartungen der Kunden ausführen. Durch Ihre klare und professionelle Kommunikation tragen Sie zur Kundenzufriedenheit und Kundenbindung bei, indem Sie transparente Informationen zu Zeitplänen, Abläufen und Erwartungen vermitteln.
Arbeitsmodell: Aussendienst
Diese Position ist Teil der Division Electrification, Smart Power in Baden. Zu Ihren wichtigsten Ansprechpartnern gehören Kunden, Kolleginnen und Kollegen im Field Service sowie das interne Service-Koordinationsteam.
Sie sind hauptsächlich verantwortlich für:
Zusammenarbeit mit Kunden vor Ort, um Optimierungsmöglichkeiten zu identifizieren und bestehende Herausforderungen zu lösen
Durchführung von Serviceeinsätzen, Identifizierung technischer Probleme sowie Durchführung von Analysen vor Ort oder aus der Ferne innerhalb der Servicekategorien und Produktbereiche, für die Sie zertifiziert sind
Erstellung von Materiallisten für Serviceeinsätze und Sicherstellung, dass alle erforderlichen Materialien, Ersatzteile und Werkzeuge vollständig verfügbar und in einwandfreiem Zustand sind
Durchführung von Schulungen für Kolleginnen und Kollegen im Field Service sowie für Kunden nach Bedarf
Unser Team
Sie werden Teil eines kollegialen und unterstützenden Teams, in dem Sie sich sowohl fachlich als auch persönlich weiterentwickeln können.
Ihre Qualifikationen
Abgeschlossene Berufsausbildung als Automatiker/in, Elektriker/in, Elektroinstallateur/in, Elektroplaner/in oder eine vergleichbare technische Qualifikation
Mindestens 3 Jahre Berufserfahrung in der Automatisierung, Elektrotechnik oder einem verwandten technischen Bereich; Erfahrung mit USV-Anlagen (unterbrechungsfreie Stromversorgung) ist von Vorteil
Fundierte Kenntnisse in elektromechanischen Systemen, Diagnosetools und Serviceprozessen im industriellen Umfeld
Ausgeprägte Kundenorientierung, Flexibilität bei wechselnden Anforderungen sowie eine lösungsorientierte und teamorientierte Arbeitsweise
Fliessende Deutschkenntnisse und grundlegende Englischkenntnisse für die professionelle Kommunikation mit Kunden
Reisebereitschaft, Bereitschaft zur Teilnahme am Pikettdienst sowie zu gelegentlichen Wochenendeinsätzen; primäres Servicegebiet: Region Zentralschweiz
Gültiger Führerausweis für Einsätze innerhalb der Schweiz
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Benefits
We offer our employees a range of attractive benefits, including:
Attractive compensation package including bonus, 13th-month salary, and Employee Share Acquisition Program (ESAP)
Training, development, and career growth opportunities
Company vehicle and attractive fleet discounts
Contributions toward gym memberships and medical services (IFA)
REKA vouchers and discounts through Swibeco
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing facilities, critical infrastructure, and commercial buildings. The division's technical teams work closely with industry partners to develop innovative solutions that support growth, the energy transition, and sustainability goals.
Its portfolio includes industrial circuit breakers, low-voltage systems, motor starting solutions, and safety devices such as switches and relays. The Power Protection business supports the world's largest data center companies with advanced and energy-efficient UPS solutions. In addition, ABB Ability™ Energy Manager provides a scalable and user-friendly platform that helps organizations save energy and reduce CO₂ emissions.
The recruitment process is managed by Talent Acquisition Partner Emma Aslani.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Job details
How this role compares
Computed from every other active Controls Commissioning role in our database, not just this employer's listings.
We currently track 496 comparable Controls Commissioning roles across 15 employers.
Salary context
25 of 496 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
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Seniority mix
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