Senior Advanced Application Engineer, Blending Technology
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About this opportunity
The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.
You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.
This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.
RESPONSIBILITIES
Provide product and application support for external customers
Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell
Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices
Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter
Participate in review and testing of new releases to ensure customer issues are resolved
Deliver customer training and provide technical support to the sales organization
Assist the PBM Team Leader to develop and implement strong teamwork processes and standards
Share knowledge and best practices within the team.
Act as a technical mentor for less experienced team members
Ability to travel 10% within North America
Benefits of working for Honeywell
Comprehensive health benefits, including medical, vision, dental, and mental health coverage
Paid vacation and statutory holidays in accordance with Canadian labor standards
Retirement plan (based on regional policy)
Opportunities for career growth within a global organization
Professional development programs and continuous learning opportunities
The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
This position is for a current vacancy.
YOU MUST HAVE
Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field
5 to 7 years relevant experience – use of Blending Applications tools.
5 to 7 years customer technical support experience with the designated Advanced Applications
5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable
WE VALUE
High customer satisfaction levels as measured in the customer satisfaction survey
Ability to resolve customer issues within an agreed Service Level
Strong interest in developing a career in the Blending field
Excellent problem solving and troubleshooting skills and attention to detail
Excellent verbal and written technical communication & presentation skills
Customer focused mentality
Job details
How this role compares
Computed from every other active Controls Engineering role in our database, not just this employer's listings.
We currently track 100 comparable Senior Controls Engineering roles across 12 employers.
Salary context
11 of 100 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 100 comparable roles
+ 14 more countries
Seniority mix
100 of 100 peers have a known seniority level
Currently open similar roles
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.