Robotic Field Service Engineer

Who You Are

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays. The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards.

The ideal candidate is a customer‑focused problem solver with a strong “service‑first” mindset and hands‑on experience with FANUC technology. Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

How It's Done

Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline

Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices

Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system

Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability

Complete customer calls to understand the required parts and software needed for the visit

Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing

Maintain a service tool kit and documentation to facilitate rapid customer response

Participate in the rotation of after-hours service support

Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections

Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met

Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty

Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis

What You Need

Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered

Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs

Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair

Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation

Familiar with standard machining practices, tooling, fixtures, and gauges

Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements

Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice

Must have, or be able to obtain, a valid driver’s license and be able to drive throughout the organization’s service area for business purposes

Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

What Would Be Even Better

Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered

Two or more years of experience working in a related environment with robotics integration, installation, or service repairs

Demonstrated ability to quickly analyze complex customer issues, apply sound judgment, and implement effective, timely resolutions in high‑pressure situations

Customer‑focused professional with strong verbal, written, and presentation skills, capable of communicating technical information clearly to both technical and non‑technical audiences

Ability to read and interpret PLC ladder logic is a plus

Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus

It's Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration, and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

FANUC American is seeking a qualified applicant for a Field Service Engineer role. The pay range for this position is $64,740 - $104,924 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays.  More information related to benefits offered by FANUC America can be found at the hyperlink  attached here .

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

Medical, Dental & Vision Insurance

401(k) Retirement Program

Life Insurance

Short-Term & Long-Term Disability Plans

Tuition Reimbursement

Wellness Program

Flexible Spending Accounts

Employee Assistance Program

Flexible Benefit Dollars

Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans