Field Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are currently looking for a Field Service Engineer to join our local team in Astana, Kazakhstan.

Responsibilities for this position include: 

Perform preventive maintenance inspections (PMI), corrective maintenance, and emergency repairs on Proton Therapy system.

Troubleshoot and resolve electrical, mechanical, control system, and software-related issues.

Diagnose equipment failures and implement effective corrective actions to minimize system downtime.

Complete Service Technical Bulletins, system upgrades, and assigned technical tasks within required timelines.

Follow all radiation safety, electrical safety, and site safety procedures at all times.

Maintain a high level of professional knowledge and safety awareness in accordance with VMS guidelines to ensure safe working conditions.

Ensure compliance with company procedures, regulatory requirements, and customer documentation standards.

Provide technical support to customers and clinical staff while maintaining clear, professional communication regarding service activities, system status, and technical recommendations.

Prepare concise and accurate field service reports, maintenance records, and technical documentation.

Maintain accurate records of completed work, spare parts usage, and system performance data.

Become proficient in internal software tools and applications, including Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI, and Varian Treatment Control applications.

Complete all mandatory training assignments, certifications, and compliance requirements on time to maintain regulatory and operational readiness.

Support additional field service site responsibilities as required, including roles such as Site Safety Coordinator, Spare Parts Inventory Controller, Radiation Safety Coordinator, Calibration Tools Responsible, Mechanical Tools Responsible, and other site equipment and compliance functions.

Qualifications: 

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering or related technical field.

Experience in medical equipment, particle therapy, radiotherapy or industrial automation systems preferred.

Knowledge of PLCs, control systems, electrical systems, networking and industrial equipment.

Strong troubleshooting and analytical skills.

Ability to read electrical drawings, schematics and technical manuals.

Candidates are expected to demonstrate intermediate-level proficiency in the use of the following tools:

Mechanical: Torque wrenches; Precision gauges and levels; Vernier calipers, micrometers and scales; Drills, saws, taps and dies; Lubrication and adhesives tools

Electrical: Digital multimeter, oscilloscope, circuit/component tooling; Soldering equipment

Good communication and customer service skills.

Ability to travel and support site activities as required.

English proficiency required; working knowledge of Kazakh and/or Russian required for daily customer interaction.

Proton Therapy Systems utilize the following subsystems:

High Vacuum Systems

Cryogenics and Superconducting Magnets

High-voltage AC and DC systems

RF Power Delivery Systems

X-ray and Computed Tomography systems

Industrial Robotics and Motion Control

Industrial PLC Control Systems

Radiation Dosimetry Systems

Note: Candidate must live within close proximity or be willing to relocate to Astana, Kazakhstan. This is an on-site position that requires onsite work at  local  customer location.

Shift: Position requires availability to work in a rotating shift schedule, depending on operational needs.

Rotating site shifts include:

Morning Shift (8 hours)

Afternoon Shift (8 hours)

Night Shift (8 hours), typically 5 consecutive working days per month, which may include weekends depending on the shift schedule.

Weekend coverage may be required as part of operational and on-call support needs.

Shift rotation and on-call coverage may vary based on site requirements.

Domestic and international travel may be required.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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