Field Service Engineer
We couldn't confirm this posting on De Venezuela CA (VEN)'s site in our latest checks -- see current similar openings below.
About this opportunity
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Field Service Engineer is the technical expert responsible for helping customers install, start up, maintain industrial automation systems throughout their lifecycle. The Field Service Engineer provides customer support through the performance of on-site installation, and overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instruct customers in the operation and maintenance of the system. Be a company liaison with customers on administrative and technical matters for assigned projects.
You will report to the Regional Business Manager Lifecycle Services, Andean Region.
Main responsibilities:
• Configuration, commissioning, maintenance, diagnostics, and troubleshooting of Rockwell Automation software and hardware products.
• Provide technical support to customers during planned or emergency engineering services.
• Resolve technical issues related to Rockwell Automation products.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Be a company liaison with customers on administrative and technical matters for assigned projects.
• Learning in Rockwell Automation products and technologies.
• Prepare technical reports on what has been done during the services
• Complete administrative tasks such as expense and time reports (Weekly)
• Participate in the training processes provided by our organization.
The Essentials – You Will Have
• Bachelor's degree in Electronics, Electrical, Mechatronics, System Engineering or related area.
• English in a good communicative level, both spoken and written
• Travel up to 70% of the time, which can include both domestic and international trips.
The Preferred – You Might Also Have
• Typically, 5 years of related experience.
• Prior experience in industrial automation
• Customer service experience.
• Technical knowledge of Control / Network / Power
• Programming Experience with Rockwell Automation Products.•
• Understand Change Management principles.
• Hands-on facilitation of large end-to-end value streams.
• Capability of Managing Multiple Priorities.
• Leads cross-functional projects.
• Ability to work with cross functional teams and multicultural teams.
• Work with Global & Regional Teams and local stakeholders to implement improvements (tools, best practices, compliance, and procedures).
• Comply with Global policies, standards, procedures, and protocols.
TECHNOLOGY
Knowledge In Rockwell Automation Product Families:
o Logix
o FactoryTalk
o MES & Digital
o PlantPAx
o Ethernet/IP, Switches
o Multiple networks including (ControlNet, Ethernet, DeviceNet, Modbus or DH+)
o Servo/Motion Control
o Low Voltage Drives, products and applications.
o Medium Voltage
Other technologies is a plus
What We Offer
Our benefits package includes …
• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching program – We match your volunteer hours or personal cash donations to an eligible charity with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
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#LI-remote
Job details
How this role compares
Computed from every other active Controls Commissioning role in our database, not just this employer's listings.
We currently track 496 comparable Controls Commissioning roles across 15 employers.
Salary context
25 of 496 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 496 comparable roles
+ 41 more countries
Seniority mix
123 of 496 peers have a known seniority level
Currently open similar roles
This posting is closed, but here are live openings closest to it -- ranked by similarity, not by how well you'd qualify for them.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Open in 3 locations
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.