Emulation Field Support Engineer

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation, helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

We are seeking a highly motivated and technically skilled Emulation Hardware Support Engineer to maintain, monitor, and optimize emulation products and infrastructure across data center, cloud, hybrid environments, and customer sites/data centers.

This role blends hands-on emulation hardware support and operational ownership with a forward-looking focus on automation, observability, scalability, and service reliability. The ideal candidate will collaborate closely with R&D, Customer teams, and Operations to ensure high availability, optimal performance, and continued expansion of the emulation infrastructure.

Key Responsibilities:

Provide lifecycle hardware support for Siemens EDA emulation systems, including installation, service, upgrades, and end-of-life activities

Independently diagnose and resolve complex hardware issues to restore system availability and minimize customer impact

Perform incident response, root cause analysis, and problem management for Emulator/ProFPGA and Veloce Product-lines issues.

Perform onsite and remote hardware support at customer locations, Siemens offices, and home-based dispatch as required

Conduct customer site surveys to validate electrical, environmental, and infrastructure readiness prior to system installation

Execute full system installations, including unboxing, rack-and-stack, cabling, hardware assembly, software loading, and initial checkout testing

Collaborate with cross-functional teams to support issue resolution, product reliability improvements, and operational excellence initiatives

Manage material disposition of failed hardware, maintain spare parts inventory, and ensure accurate tracking in internal systems

Collect and report operational data to support global monitoring, reliability analysis, and continuous improvement efforts

Provide basic IT and system administration support as needed to maintain operational continuity

This person will serve as the hardware technical representative, providing proactive onsite support at end-user locations both domestically and internationally.

Qualifications:

Bachelor’s in electronic or software engineering, or equivalent experience.

Must have prior experience in the troubleshooting and repair of complex electronics hardware

Experience with Linux OS as well as Microsoft Windows

Experience with high-speed serial data technology and systems

Skilled in technical communication, analytical problem-solving skill, and working in team environments

Must have the ability to follow technical directions, both in writing and verbally

Experience in the handling of electronics parts (proper grounding procedures, etc.)

Experience working directly with customers

Knowledge of server and network technology is highly desired

Possession of a valid driver’s license and have the flexibility to travel on very short notice regularly

Ability to work in remote customer locations while communicating with multi-disciplinary teams

Physical strength - the ability to move 50 to 70 pounds. Additionally, this is a hands-on hardware support job requiring one to be on your feet for long hours in a lab/datacenter environment (concrete or another hard floor).   Must be able to reach and work in sometimes awkward positions when attaching cables and boards.

Hands-on experience with monitoring and automation tools.

Proficiency in performance tuning and system observability across hybrid environments.

Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).

Strong analytical, communication, and troubleshooting skills.

Data Center Ops Knowledge and technical knowledge is important

Preferred Skills:

Experience with Emulation Hardware support and Emulation Technologies

Experience with handling Electronic and Electrical knowledge is important

Familiarity with enterprise security standards, and compliance-driven operations.

Familiarity with Safety standards is a plus

Understanding of security and compliance frameworks (ISO, NIST, SOC 2).

Passion for automation, self-healing infrastructure, and continuous improvement.

Compensation & Benefits:

The salary range for this position is $90,000 to $162,000 and this role is eligible to earn incentive compensation (3-5%). The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link:  https://jobs.sw.siemens.com/benefits/

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR).  Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $90,000 - $162,000 annually with a target incentive of 3 - 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link  Accommodation for disability form .  If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.