About this opportunity
Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have extensive knowledge and experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Tasks and Qualifications:
This is What You Will do in This Role:
Schedule: You work 12-hour shifts, four days in a row, followed by four days off. This cycle repeats.
Participates in the support of Large-size Complex conveyor systems that integrate hardware and software.
Provides support in Large-size Projects with Complex material specifications, schematic troubleshooting, and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
Provide troubleshooting expertise to Dematic's customers.
Travel between 10-20% to different customer locations which may include weekends and overtime.
What We are Looking For:
Bachelor's Degree.
6-8 years of experience in a related field providing Customer Service Support.
Experience with Allen Bradley Logix PLC controls platforms.
Experience with controls hardware troubleshooting.
Siemens and Modicon PLC experience.
Electrical troubleshooting experience.
Very strong Customer Service mentality.
Very strong verbal communication skills over the phone.
Ability to work independently.
Ability to integrate and coordinate teams.
Ability to work in shifts.
Job details
How this role compares
Computed from every other active Controls Engineering role in our database, not just this employer's listings.
We currently track 496 comparable Controls Engineering roles across 18 employers.
Salary context
36 of 496 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 496 comparable roles
+ 39 more countries
Seniority mix
139 of 496 peers have a known seniority level
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.