Associate Mechatronics Field Engineer
We couldn't confirm this posting on FANUC America's site in our latest checks -- see current similar openings below.
About this opportunity
Who You Are
The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC’s and related peripheral equipment.
Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and /or maintenance services for CNC’s and related system peripheral equipment.
How It's Done
Provide maintenance and troubleshooting for CNC machines, including servo, spindle drives, and motor systems; investigate customer issues and perform root cause analysis, operating under the guidance of the Supervisor/Manager
Participate in structured training programs, including on-the-job and classroom learning
Support the company’s commitment to exceeding customer expectations while building effective customer service skills
Ensure all quality-related concerns are communicated promptly to the appropriate Supervisor/Manager
Manage and control assigned inventory to ensure accuracy and availability Learn and follow service operations, procedures, and company policies, including accurate and timely submission of required documentation
Maintain and safeguard company-issued tools and equipment
Travel to customer sites as required, including 2–8 overnight stays per month, and ability to travel by air for training and meetings in accordance with company guidelines
Operate under direction of Supervisor/Manager, who provides detailed guidance and matches assignments to experience level
Collaborate with Supervisor/Manager to determine appropriate diagnosis, repair actions, and parts requirements, while frequently working alongside senior-level Field Service Engineers
What You Need
High School Diploma or GED Proven experience providing customer support preferably in a technical customer-facing role or field service environment
Familiarity with common electrical components such as relays, circuit breakers, sensors, and motors
Maintain tools and equipment while transporting parts and materials (up to 75 lbs) to customer locations
Strong diagnostic and problem-solving skills in identifying and resolving equipment issues
Ability to analyze problems, select preliminary solutions, and adapt approaches as needed
Ability to learn quickly and effectively apply new concepts to changing technical environments
Excellent communication skills, both written and verbal
Strong troubleshooting and diagnostic skills in CNC systems and related equipment
Flexibility in traveling 80% - 90% to customer sites
Must possess or be able to obtain a valid driver’s license and maintain a personal vehicle for business use, with the ability to travel throughout the assigned service area as required
What Would Be Even Better
Associate’s or bachelor’s degree in Electronics or Mechatronics, Technical Trade School graduate and/or relevant work experience in a related field
Two years of relevant experience in a technical customer support or field service environment
At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration, and we’re excited to invite talented individuals like you to explore what’s possible with us.
If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!
FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.
A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
Medical, Dental & Vision Insurance
401(k) Retirement Program
Life Insurance
Short-Term & Long-Term Disability Plans
Tuition Reimbursement
Wellness Program
Flexible Spending Accounts
Employee Assistance Program
Flexible Benefit Dollars
Generous Holiday & Vacation Program
No Sponsorship will be considered for this position
Equal Opportunity Employer, including disabled and veterans
Job details
How this role compares
Computed from every other active Controls Engineering role in our database, not just this employer's listings.
We currently track 37 comparable Associate Controls Engineering roles across 7 employers.
Salary context
5 of 37 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 37 comparable roles
+ 1 more countries
Seniority mix
37 of 37 peers have a known seniority level
Currently open similar roles
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.