Technical Support Engineer
We couldn't confirm this posting on Dematic's site in our latest checks -- see current similar openings below.
About this opportunity
This role is focused on software technical support, helping customers resolve application and system issues while ensuring a high level of customer satisfaction.
This position is a blend of technical troubleshooting, customer support, database and Windows administration, customer training, and collaboration with software engineering teams, with opportunities to work with AI technologies and industrial automation systems.
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $X-Y at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
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Tasks and Qualifications:
This is What you Will Do in This Role:
Provide technical support to customers via phone, email, and chat.
Diagnose and troubleshoot software issues
Collaborate with the development team to resolve complex issues
Document and track customer issues and problems.
Assist in the creation of support documentation and knowledge base articles.
Conduct training sessions for customers on software usage.
Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
Participate in an on-call rotation during non-business hours
What We Are Looking For:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
Proven experience in software support or a similar role
Strong problem solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Experience with Oracle / MS SQL databases
Experience with Windows operating systems
Open to working with AI, preferably hands on experience.
Preferred Skills:
Material handling experience
Experience with Java, Golang, or Python
Customer Service experience
Job details
How this role compares
Computed from every other active Controls Engineering role in our database, not just this employer's listings.
We currently track 496 comparable Controls Engineering roles across 18 employers.
Salary context
36 of 496 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 496 comparable roles
+ 39 more countries
Seniority mix
139 of 496 peers have a known seniority level
Currently open similar roles
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.