Customer Support Engineer - Software
We couldn't confirm this posting on KUKA's site in our latest checks -- see current similar openings below.
About this opportunity
Customer Support Engineer - Software Discover your impact with KUKA
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA. Responsibilities Make an impact Provide second-level technical support for KUKA system software products, focusing on communication,
Act as a subject matter expert for fieldbus systems and technologies supporting global customers,
Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
Troubleshoot complex issues using lab equipment and, when necessary, on-site at customer locations,
Document all inquiries and solutions in the CRM system and Knowledge DB,
Collaborate closely with R&D and Product Management teams for root cause analysis and product improvements,
Conduct workshops and prepare technical bulletins for international service technicians,
Manage quality and complaint processes (field observation, root cause analysis, corrective actions),
In addition, you will always accompany the product development from a customer support perspective:- When specifying new releases, you contribute important requirements, like usability, diagnostic capability, status monitoring, etc.- You will accompany the development project and manage the field rollout:Sprint reviews, service concept, global knowledge transfer, application testing, requirements- and release-review, field test support
Provide project support for key customers when required,
Consult customers in usage and treating above-mentioned technologies.
Application Requirements What you need to succeed Engineering degree (preferably Electrical Engineering, Mechatronics, or equivalent technical qualification).
Experience in automation systems, Fieldbus and Networks,
Fluency in Hungarian and very good English skills (spoken and written); German is a plus,
Strong analytical and problem-solving skills,
High customer orientation and ability to work independently,
Team player with excellent communication skills,
Willingness to travel internationally (approx. 10%, short-term trips typically 1-3 days),
Project management experience is a plus,
Strong networking skills and cultural competence for cross-border collaboration,
Ability to work in a decentralized setup and integrate smoothly with the Augsburg team.
Job details
How this role compares
Computed from every other active Controls Engineering role in our database, not just this employer's listings.
We currently track 496 comparable Controls Engineering roles across 18 employers.
Salary context
36 of 496 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
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Seniority mix
139 of 496 peers have a known seniority level
Currently open similar roles
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0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.