Application Engineer II

The Application Engineer II delivers professional services of our Connexo Suite of Applications as part of our Advanced Metering Infrastructure solution to our customers using a structured services delivery project lifecycle to ensure quality in our delivery. While working closely with the technical support team, this role delivers services requested by our customers to enhance their AMI solution functionalities. Ability to travel approximately 10%.

You will report directly to our Software Engineer Manager, and you’ll work out of our Raleigh, NC location on a Hybrid work schedule.

KEY RESPONSIBILITIES

•    Works with customer requirements to propose technical solutions

•    Acts as primary technical resource that collaborates with the client throughout the project and partners with the customer to develop requirements and propose technical solutions

•    Performs customer system integration planning and implementation

•    Ensures network equipment meets customer technical specifications

•    Ensures software configurations meet customer technical requirements

•    Establishes and monitors system performance, recognizing adverse trends and taking necessary preventative and corrective actions during the implementation

•    Develop customized tools and scripts to assist in troubleshooting and resolving technical issues in a timely manner with high quality.

•    Works closely with the Level 3 support team to resolve complex issues related to device communications and configuration

•    Supports creation of standard best practice procedures for technical elements of the system that are effective and repeatable

Additional Skills

•    Excellent written and oral communication

•    Excellent team player, self-starter with the ability to work unsupervised

•    Ability to plan and maintain schedules

•    Excellent problem-solving and analytical abilities

•    Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer’s needs

•    Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions

•    Broad technical depth in integration and operation of complex systems

•    Ability to troubleshoot IP networking issues by using tools such as Wireshark, ping, traceroute and packet analysis.

•    Understanding programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries

YOU MUST HAVE

•    1+ years of experience in customer service or professional services working with customers

•    2+ years of experience in working with solutions involving software applications deployed in Azure

•    2+ years of experience in Core IP Networking (TCP/IP, DNS, IPv4/IPv6, BGP, VPN)

•    2+ years of experience in working with Firewalls, VPNs (IPSec, SSL), Load Balancing

•    2+ years of experience with Oracle or/and MySQL databases, and Microsoft Windows Server

WE VALUE

•    Bachelor’s degree in engineering, Computer Science, or Information Systems

•    Experience in business process definition and design to meet overall business objectives.

•    Experience with Cloud Infrastructure and Software Applications deployed in Azure preferred

•    Microsoft SQL Server experience

•    Experience with electricity/gas/water metering and/or electric utilities a plus but not required

•    Experience with process automation for software applications

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.  Date Posted

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more (https://www.honeywell.com/us/en)

U.S. PERSON REQUIREMENTS

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status OR have the ability to obtain an export authorization.